Bedford Public Library System Board of Trustees Meeting Minutes Bedford Central Library September 4, 2018 Board members present:
![Andrea Chiappe, CIP on Twitter: "10% of #B2C 1st level engagement will be taken by #VCAs, up from 1% today. 10 Habits of #CustomerCentric Orgs at #GartnerCX by Olive & Jenny… https://t.co/HYcrAtNUZI" Andrea Chiappe, CIP on Twitter: "10% of #B2C 1st level engagement will be taken by #VCAs, up from 1% today. 10 Habits of #CustomerCentric Orgs at #GartnerCX by Olive & Jenny… https://t.co/HYcrAtNUZI"](https://pbs.twimg.com/profile_images/986754460008484864/VpmpbE36_400x400.jpg)
Andrea Chiappe, CIP on Twitter: "10% of #B2C 1st level engagement will be taken by #VCAs, up from 1% today. 10 Habits of #CustomerCentric Orgs at #GartnerCX by Olive & Jenny… https://t.co/HYcrAtNUZI"
![Maureen Kubinec on Twitter: "@Camilla School for CIP grant chq. Monique & Jenny R gr8 volunteers help principal Neil. @morinvillenews #abculture http://t.co/7dGfckIS1T" Maureen Kubinec on Twitter: "@Camilla School for CIP grant chq. Monique & Jenny R gr8 volunteers help principal Neil. @morinvillenews #abculture http://t.co/7dGfckIS1T"](https://pbs.twimg.com/media/BK0a9bZCMAANHzm.jpg)